Support
Last updated: September 26, 2026
For inquiries and bug reports, please contact:
Information to include when contacting us
- The app version and build number
- Your device model and iOS version
- The screen and steps you used
- The result you expected and the result you actually got
- Whether it happens every time or only sometimes
- Any error message shown
If you attach screenshots, hide company names, management numbers, certificates, personal names, email addresses, and other confidential information. Do not send real business data, certificate PDFs, customer information, or credentials.
About on-device data
The App's assets, deadlines, history, photos, and certificate PDFs are stored on-device and are not sent to the operator. Therefore, the operator cannot view, restore, or delete on-device data on your behalf.
If you delete the App, on-device data cannot be restored unless you restore an iOS device backup. CSV export is exchange data limited to fields such as asset name, management number, category, manufacturer, model, serial number, department, storage location, and deadline dates. PDF ledger output is for viewing and sharing. Neither restores memos, photos, notification settings, service history, or certificate PDFs, and neither is a complete backup. Check your iOS device backup status before deleting the App.
About notifications
If a notification does not appear, check the deadline's notification timing and the App's notification permission in iOS Settings. Local notifications depend on device settings and iOS state, and are not guaranteed to appear.
The App schedules up to 60 pending notifications, prioritizing the earliest scheduled times. This is a notification count, not an equipment limit. A single deadline can use up to five notifications when all five reminder times are selected and are still in the future.
The schedule is recalculated when you open the App or change deadlines, notification settings, or related records. Delivery of an earlier notification does not automatically refill the remaining slots. If there are more than 60 candidates and you do not open the App for a long time, some reminders may never be scheduled before their planned time passes. Check deadlines regularly in the App. Opening the App more often does not guarantee all reminders, such as when more than 60 candidates are due at the same time.
Notifications are scheduled for 9:00 a.m. on the applicable day. Past reminder times are not delivered retroactively. Notification text does not include equipment names; open the App to check the deadline list.
For limited-beta participants
For deletion of beta contact information, use the email subject “Beta information deletion request” and contact us from the email address used for your application or invitation. This does not request deletion of App data stored only on your device; it applies to information held outside the App, such as application contact details and original survey responses.